Friday, 18 October 2019

[#Blogged] - Enhanced Email in Salesforce

Enhanced Email gives you and your users a ton of email functionality to better drive your business processes, including the ability to relate emails to other records, add custom fields to emails, use triggers with emails, modify the email layout, and manage emails using the Salesforce API.
Enhanced Email is automatically enabled for most organizations except ones that use Email-to-Case. With Enhanced Email, emails are stored using the standard Salesforce object, EmailMessage.
With Enhanced Email, emails sent from Salesforce are saved as Email Message records and Task records.